My understanding
is and this is not official is that a lot of the DCF offices and the screeners
for the 51A’s are still accepting the screen calls.  I believe a lot of them are using google
voice or something similar and working remotely. My understanding is that the
Area Directors are in the DCF offices and other mangers or supervisors and most
if not all the workers are working remotely.

This obviously has
an impact both on emergency cases and non-emergency cases. There are a lot of protocols
that DCF must follow in terms of visiting homes and visiting children in
person. Again, given with what is going on with the health risk and social distancing
my understanding is that DCF is doing more phone calls with children and
families.  I think the emergency 51A’s
are still ongoing but there is much more limited scope and a lot of cases that
are not an emergency or expedient interviews from my experience is still being
addressed but at a much lower level as DCF seems to be doing it through triage as
with what is going on throughout.  It is
important to still have contact or leave messages if you have matters going on
with DCF but understand that there are limitations as with everyone and to make
sure even if your documenting the phone calls or letters that you act in an
appropriate manner.